Senior Relationship Manager

Austin, United States

We are on the lookout for an experienced Senior Relationship Manager who will be the key contact for enterprise, institutional and corporate buyers. You will build relationships and introduce Flippa. You will present new opportunities to our buyers, aligned to their investment strategies and drive advocacy of the Flippa product and platform. This position will report into the Director of Sales.

Own Your Future at Flippa
Founded in 2009, Flippa’s mission is to give every business owner a pathway to exit. Flippa’s platform powers the digital real estate industry, we invented the space and we are the market leaders. Our unique peer-to-peer marketplace brings together entrepreneurs, owners, investors and operators to trade sites, stores, apps and online businesses. We represent the new real estate - it’s digital real estate - and this is your opportunity to be a part of a major shift in society, one where digital business ownership is the new currency and a new asset class.

At Flippa, your ideas count and your perspective matters. We favour the brave and want you to do your best work. You will love it here if you are open and curious, love a fast pace, always think about the end customer and know the digital economy. We want to help our customers be successful and this means working on the things that matter most to them. We support each other (one of our values is to Be Human) to achieve great things and celebrate the wins. Do you want to Own Your Future?

As a Senior Relationship Manager at Flippa, you will get to -  

Spend the majority of your time on client satisfaction with specific attention to the areas of client service, relationship management, problem resolution, and deal management.  

Specifically, this role requires you to manage a portfolio of enterprise, institutional and corporate investors and is measured by the TTV (Total Transaction Value) your book of buyers represents.

  • You will deliver on revenue targets through building your enterprise, institutional and corporate investor client relationships
  • You will have profile assigned accounts to develop a deep understanding of spending patterns, seasonality, high and low periods, etc.
  • You will work collaboratively with the marketing team to establish a communications framework 
  • You will work closely with the management to optimize the portfolio and develop sales tactics and strategy to ring fence portfolio revenue
  • You will develop and execute on overall strategy for building client relationships, account management, lead management and product sales
  • You will be accountable for the revenue generated by portfolio
  • You will actively participate in buyer engagement events including speaking appearances
  • You will train and educate buyers in the areas of process, policy and procedures
  • Through proactive client management, you will develop long term relationships and partnerships with Flippa buyers.

What you bring to the table - 

  • Proven work experience, preferably with at least 3 years experience in investment banking and / or enterprise level relationship management
  • Previous experience in marketplace environments, fast growth tech businesses and / or digital real estate will be considered an advantage
  • Direct knowledge of the small business digital ecosystem will be advantageous.

 To be successful you will have - 

  • A Bachelor degree in business and finance is preferred
  • An ability to build personal relationships over-the-phone and in person
  • A results orientation
  • A go fast mindset 
  • Adaptability! 
  • A strong level understanding of business models
  • A sales driven and entrepreneurial approach
  • Strong written and oral communication skills
  • Excellent business communication skills
  • Good analytical skills

 These are the people we love at Flippa - do you fit?

  • You possess a Think, Say, Plan, Do mindset and demonstrate this in everything you do
  • You are solutions orientated
  • You love working in a fast paced ambitious environment.
  • You are results driven, motivated team player
  • You have a positive attitude and desire to “go the extra mile” to achieve great things for Flippa.
  • Flexibility and comfort with ambiguity (we're a successful startup that will continue to grow and innovate aggressively.)
  • A strong work ethic
  • Have an interest in a start-up environment and interest in digital, online products and services.
  • You are happy to work both autonomously, but also with a strong team ethic and ability to collaborate across teams. We may reward individual effort, but we most certainly play as a team in everything we do 
  • You love helping small business owners achieve 
  • You want to have some fun

Pay & Benefits
Flippa is an awesome place for great professionals – you'll be working with smart colleagues, tackling challenging problems, and enjoying a competitive salary, equity package, 401k, health insurance and 4-weeks annual holidays. In a world impacted by COVID-19, our Austin based team is working remotely (you may also be remote) until we decide to return to the office. When at the office you enjoy snacks and team lunches. Plenty of our team also work remotely, we have a wellness program, birthday leave, paid parental leave, study support, recognition awards and more.

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